How to Set Up Power Outage Alerts Through PG&E

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Power outages can happen unexpectedly and it’s important to stay informed.  PG&E offers a convenient service that allows you to receive alerts directly to your preferred device. As Emergency Preparedness Month comes to a close, we want to remind people that emergency preparedness is something we should consider all year. Follow our step-by-step guide, and we’ll walk you through the process of setting up power outage alerts with PG&E.

A smiling person sits at a desk in front of desktop computer, looking down at a cell phone in their hands.  Beneath the Where it's AT logo, text reads "How to Set Up Power Outage Alerts Through PG&E""

Head to TikTok to check out our new tutorial video on how to receive power outage updates from PG&E!


Check out our new tutorial video on how to receive power outage updates from PG&E! Look out for our upcoming blog post, “How to Set Up Power Outage Alerts from PG&E”

♬ original sound – AbilityTools

Step 1: Log in to Your PG&E Account

  1. Open web browser and go to the PG&E website:
  2. Click on the “Sign On” button located at the top right corner of the page.
  3. Enter your username and password to log in to your account.
  4. From the Blue Ribbon at the top of your screen select “Your Account” navigate to “Account Management.”
Screenshot of PG&E's login page. The top left has a green arrow pointing to the "Your Account" drop down menu. To the right a Red Circle surrounds the "Alerts and Notifications" menu option.

Step 2: Navigate to “Alerts & Notifications”

  1. Here you will find a description of all the alerts you can manage from this page: Outage Alerts, Usage Alerts, Billing and Payment Alerts, Other Alerts, and Account Notifications.
  2. Select “Sign Up”
Screenshot of PG&E's Alerts and Notifications page. In background, a  woman stares at a cell phone and holds a mug. At the bottom of the screenshot, a yellow "Sign Up" button is highlighted by a green circle.

Step 3: Set Up PG&E Preference Center “Profile & Alerts”

  1. On the “Profile & Alerts” page you can confirm all Contact Information in your account is correct
  2. If needed be sure to update your email address and phone number
  3. Under Alert Settings section navigate to “Outage & Service Reminders”.
Screen shot of PG&E's Alert Settings Menu with various options. In the top right an option titled "Outage & Service Reminders" has been highlighted by a red circle.

Step 4: Choose Your Notification Preferences

  1. You’ll now be presented with options for how you’d like to receive outage alerts. These include:
    • Email
    • Text message
    • Phone call
  2. Select your preferred method(s) of notification.

Step 5: Confirm and Save

  1. Once you’ve configured your notification preferences, review the information to ensure it’s accurate.
  2. Click “Save” or a similar button to confirm your choices.

Congratulations! You’ve successfully set up power outage alerts with PG&E. Remember to periodically review and update your notification preferences to ensure they continue to meet your needs. For additional support please contact PG&E directly at 1-800-743-5000.